At UPRE, we are committed to delivering premium fashion products with quality, care, and reliability. Please review our Shipping & Return Policy carefully before placing an order.

Shipping Policy

We process and dispatch orders within 2–5 business days, subject to product availability and order verification. Delivery timelines may vary depending on your location and courier partner operations.

Once your order is shipped, tracking details will be shared via email or SMS. While we make every effort to ensure timely delivery, occasional delays caused by weather conditions, logistics issues, or public holidays may occur.

We currently deliver across India. For bulk or special delivery requests, please contact our customer support team.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment confirmation. Free shipping promotions may be offered on selected products, orders, or during special campaigns.

Order Tracking

After your order has been dispatched, you will receive tracking information to monitor the shipment status. If you experience any issues tracking your order, our support team will be happy to assist you.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Kindly provide clear photographs of the product and packaging along with your order details.

Our team will review the request and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Policy

Customer satisfaction is important to us. Returns are accepted only for products that are damaged, defective, or incorrectly delivered.

Returned items must be:

  • Unused and unworn
  • In their original condition
  • Accompanied by original tags, labels, and packaging
  • Returned within the approved return period

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, or altered
  • Items damaged after delivery due to misuse or improper handling
  • Customized or specially ordered products
  • Products purchased during clearance, sale, or promotional events

Refund Policy

Once the returned item is received and successfully inspected, approved refunds will be processed to the original payment method within 7–10 business days.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly shipped product.

Cancellation Policy

Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted. Customers may contact our support team for assistance regarding eligible returns or exchanges after delivery.

Thank you for choosing UPRE. We appreciate your trust and remain committed to providing a seamless shopping experience and premium-quality fashion products.